DELIVERY AND RETURNS

Your order will be delivered by Royal Mail Special delivery and will require a signature upon receipt. We will send you a Despatch email to let you know that your order has been despatched that will contain a tracking number so you can check the progress of your order.

Standard Delivery 3 – 5 days £4

Next-Day Delivery Guaranteed 1pm £9
Order must be made by 2pm

Next-Day Delivery Guaranteed 1pm including Saturday £14
Order must be made by 2pm

Subject to stock availability, orders placed after 2pm will only be available for despatch the next working day after your order has been placed.

Returning a product
We want to ensure that you are completely satisfied with your purchase from DivasGlitter and therefore, offer a 7 day money-back guarantee. If you wish to return a product you can post this back to us but we will only bare the postage cost if the item is damaged.

Refunds are made back to the credit/debit card used to pay for the order. When a refund is made to a credit or debit card or via PayPal it may not show up in your account straight away as the clearing banks take time to process the refund. Typically this can take up to 7 working days, but varies depending on your own bank. If you would like further clarification on the timescales involved, please contact your card issuer.

All items returned must be unworn and in their original pristine condition and packaging. This does not affect your statutory rights. Please return any unwanted items within 7 days from the day your parcel arrives for a full refund via the original payment methods.

Refunds will only be made to the card used to purchase the item. We reserve the right to decline an exchange or refund (refund you in full, minus any amounts due by way of compensation to either repair the goods or to cover any loss) any items where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them.

Under the Distance Selling Regulations, if you buy online, you are entitled to a full refund if you request one in writing within 14 working days of receipt, inclusive of any delivery charge. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

If you need further information on returning items, please contact our Customer Service team by emailing us .

Disclaimer:
No items with piercing can be returned due to hygiene reasons. This includes earrings

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